About Residential Estates

Residential Estates is a UK-founded property services group that operates a dynamic estate agency, investment, asset management, and construction model. Residential Estates puts customer service at the forefront of any transaction, be it investor, landlord, or tenant.  We pride ourselves on providing our clients with the highest standard of care, knowledge, presentation, combined with traditional values.  Established for over 25 years, Residential Estates has continued to grow to become one of the UK’s leading investment property companies not only due to its reputation, professionalism & honesty, but as a multifaceted property company our staff can give our clients a multitude of free advice.

Residential Estates is also a member of the Property Ombudsman for your peace of mind  

Key to being able to offer quality customer service is a professional, experienced, closely knit, strong team…

Meet the Team

Steve Povall

Steve Povall

Managing Director

After many successful years in the property industry, Steve established Residential Estates over twenty-six years ago. Steve has built an enjoyable working environment and enjoys seeing the team grow both professionally and personally. His passion for delivering the highest level of client care is shown in the referrals and repeat business the company enjoys on a regular basis from the long-standing relationships both he and the company have developed. Outside of work Steve enjoys keeping fit, playing tennis, good food and great holidays.

Michael Holliday

Michael Holliday

Investment Manager

Mike has been a part of the Residential Estates Investment team since 2014. His role is to source and acquire the best developments in the UK, whilst managing both the internal sales team and external sub-agent network. Mike grew up on his parent’s dairy farm in the Lake District, before moving to Chester in 2010 where he later graduated with a First Class BA (Hons) in Business Studies. After purchasing his first property two years ago, Mike aims to develop his own portfolio in the coming years.

Michael Johns

Michael Johns

Investment Consultant

Michael joined Residential Estates in 2015, and has over eighteen years' experience in the property industry. Having owned and managed property companies in the UK and overseas, Michael possesses in-depth knowledge in all areas of the property sector. Michael enjoys looking after first time investors, as well as developing more complex portfolios with seasoned investors.  An ex-county cricketer, Michael now enjoys golf and watching his beloved Chester FC.

Chris Smith

Chris Smith

Investment Consultant

Chris joined Residential Estates in 2017 and has seven years' experience in the property industry. Prior to this, he was in the Armed Forces and carried out duties overseas, as well as ceremonial duties guarding the Royal Family. After leaving the Army, Chris turned his hand to property and developed his investor database and soon turned his focus to Off Market property. Since joining the company, Chris continues to provide impeccable service to his investor clients. Outside of work, he spends time with his family and follows his childhood football team, Manchester United.

Martin Cooney

Martin Cooney

Investment Consultant

Martin joined the team in March 2019, and brings with him a wealth of knowledge, having twenty years’ sales experience, with the last eight years focused within the residential and student investment market. Martin’s sales training came from a consultative approach within the exhibition and print industry. He continues to use this, as it’s key to understanding what the investor’s criteria is and their plan for building a property portfolio. Outside of work, Martin’s spare time is taken up with his family, three demanding but cool teenagers, the dog and of course United, and to relax a good table dressed with food, wine and laughter.

Andrew Brassey

Andrew Brassey

Business Development Manager

After gaining a BSc in Land Administration, Andrew has gone on to gain over thirty-five years' experience in the property industry. After originally working for high street estate agents, from 2004, Andrew has specialised in investments and buy-to-let and developed a deep breadth of knowledge in the Liverpool and Manchester area. Andrew is more than willing to share his expertise with old and new clients alike. Outside of work, his interests revolve around his five Labradors.

Danielle Smith

Danielle Smith

Client Care Executive

Danielle joined Residential Estates in 2017. Having worked in hotels for many years, she has a wealth of knowledge about the hospitality and customer service industry. Danielle has transferred her experience to the property industry and now is responsible for after the aftercare of our investment and short-term lets clients. Outside of the office, Danielle is a keen explorer of the outdoors and loves venturing to new countries.

Millie Johns

Millie Johns

Client Care Assistant

Millie joined Residential Estates in 2018, shortly after graduating in Performing Arts.  Working initially in sales, Millie decided to follow her long term interest in property.  Since joining the company, she has gained huge experience in both residential lettings and short-term lets, helping to expand both departments. Millie has now dedicated her experience and expertise to our Customer Care team, helping clients at every step of their property journey. Millie has recently purchased her own property for the first time, and enjoys travelling and socialising out of work.


Paul Winder

Paul Winder

Investment Consultant

Paul joined Residential Estates in 2016. He has been actively involved with property sales since 2003 and has gained experience in all areas of the business, as well as an in-depth knowledge of how the market works. Paul applies this knowledge to both the investment and short-term lets departments, contributing to both their successes. In his spare time you can find him looking for adventures in the world of long distance cycling.

Natalie Griffiths

Natalie Griffiths

Short Term Lets Manager

Natalie joined Residential Estates in 2014 as Short-Term Lets Manager. Natalie's previous experience working in retail management has equipped her with the skills to successfully manage our apartments in the North West. Outside of Residential Estates, Natalie has two children to keep her busy and is looking forward to taking part in the Chester Half Marathon.

Stephen Christley

Stephen Christley

Business Development Executive

Stephen joined Residential Estates in 2019. He has over fourteen years of experience in the lettings industry previously dealing with many corporate clients and overseeing a portfolio of over 2000 properties. Stephen enjoys strengthening current relationships with existing clients and seeking to generate new business for our Short-Term Lets department. Outside of work, Stephen is an avid fan of all sports, especially football where he is a season ticket holder at Tranmere Rovers.

Alicia Berry

Alicia Berry

Short-Term Lets Administrator

Alicia has a BSc Degree in Marketing and Management in Fashion Textiles from the University of Manchester. Having worked in student and professional lettings for a few years, she has knowledge about lettings and the customer service industry. Since moving to Wales, Alicia has transferred her experience to the short-term lets industry and now applies her expertise to the department’s administration. In her spare time, Alicia loves spending time with her friends and family and exploring new places.

Mark Walklate

Mark Walklate

Sales and Lettings Manager

Mark has over twenty years’ experience in the lettings and property management industry. He specialised in offering advice on a regeneration project in Manchester and was sales manager for a residential property developer. In 2007, he went to Law School and then into legal practice but preferred the property industry. Today, his legal experience helps navigate the increasing legislation governing the residential market as well as completing house sales efficiently. Outside of work, Mark is a self-confessed armchair critic and enjoys reading and cooking.

Billy Thompson

Billy Thompson

Lettings Negotiator

Billy joined the Lettings team at Residential Estates in 2017 after graduating from the University of Chester. Since joining the team, Billy has shown an aptitude for the property sector and is dedicated to the company's success. Outside of work, he enjoys going to the gym and spending time with friends.

Jason Guest

Jason Guest

Business & Marketing Manager

Jason joined Residential Estates in 2016. He has worked in all areas of the UK property sector and has over twenty years' experience in lettings and sales. After moving to Chester,  Jason used his experience to become a successful member of the Investment Property department. He now utilises his artistic background to manage the company's marketing department. Outside of work, Jason enjoys producing music, painting and travelling.

Lucy Kay

Lucy Kay

Marketing Assistant

After graduating with a BA (Hons) in English and French from the University of Liverpool, Lucy joined Residential Estates’ Marketing department in December 2018. With the communication skills gained from her degree and previous experience writing content for a variety of publications, Lucy's role covers all aspects of the design and content of the Residential Estates brand. In her spare time, she loves to travel and spend time with friends and family.

Vicki McKeown

Vicki McKeown

Finance Manager

Vicki joined Residential Estates in 2015 as Group Finance Manager and provides support to all our departments. Vicki is a qualified ACCA accountant with fifteen years’ experience in the finance sector. Much of this experience was built in an Accountancy Practice before making the move into industry after qualifying. Outside of work Vicki has three boys and enjoys spending time with family and friends. She is a keen traveller and enjoys going on holiday to new places.

Leanne Owen

Leanne Owen

Finance Assistant

Leanne joined the Residential Estates team as Finance Assistant in September 2018. She has a degree in Psychology from the University of Chester and is currently studying AAT Level with the goal of becoming a Management Accountant. Leanne has worked in the finance industry for ten years, with experience in both the public and private sector. Outside of work, Leanne enjoys live music, reading and trying new foods. She spent a year working and travelling across Europe, and still loves discovering new places today.


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