Meet The Team

Steve-Povall Steve Povall

Managing Director

I have worked within the property industry for 25 years and have continued to grow and develop the business.  I love to see my colleagues progress both personally and professionally.  My hobbies include skiing, tennis, chess, reading and travel.  Pet hates, negativity and searching for golf balls!

 Natalie Smith Natalie Smith

Serviced Accommodation Manager

I have worked within I have worked in retail from the age of 15 and became a store manager at 18.  I started working for Residential Estates in 2014.  I have two young children and enjoy spending my spare time going out with the family

Michael Holliday Michael Holliday

Investments Manager

I graduated with first class honours in business studies from the University of Chester.  My role has been to manage the very best off plan and existing developments from across the whole UK. It gives me great pride to see the majority of our clients returning to Residential Estates to extend their property portfolio.

Michael Johns Michael Johns

Investment Consultant

I have been in the property industry for 15 years and worked all over the world with many different property – even celebrities and sports personalities.  I owned my award-winning overseas property company for seven years and continue to have a real desire to exceed customer expectations.
Paul Winder Paul Winder

Investment Consultant

I am an account relationship client manager with experience of working in several countries.  I have more than 20 years of property investment knowledge to offer my clients.  Outside of work I like the outdoors and I’m a keen cyclist who enjoys competitive outdoor activities
Chris Smith Chris Smith

Investment Consultant Prior to joining Residential Estates, I served in the armed forces. I have since embarked upon equally exciting career demands, spending my time finding outstanding investment opportunities for my clients.
I thoroughly enjoy listening to each individual investors stories and ensure that I source them the very best investment opportunity.
David Gascoyne David Gascoyne

Sales & Lettings Manager

I have worked in the property sector since the 1990s and now specialise in residential sales and lettings.  Outside of work, I am a lover of food and drink and deeply passionate about art.  I enjoy visiting the best Chester, Manchester and Liverpool have to offer.
Vicki Mckeown Vicki Mckeown

Finance Manager

I have worked in finance for more than a decade.  As a fully qualified ACCA accountant, I am looking forward to using my knowledge to help the business grow.  Outside of work I have three small boys who keep me on my toes!  I enjoy reading and family holidays.


About Residential Estates

Residential Estates is an independent estates management company providing property sales, lettings, management and off-plan investments based in Chester. We offer unrivalled expertise in the complex property market across a wide range of services.

Since 1990 we have grown by maximising the value of property assets for our clients through smarter property decisions, solutions and increasing efficiency.

We began by offering an unrivalled quality service for property sales in Chester and property rentals Chester and have expanded into a full service estate management company. Our continuing success is due to the fact that everybody in our business works on a different level to that of any other estate agent or lettings agent.
The essence of our success is exceptional service delivered by exceptional people.

We are one of the UK’s leading property investment teams offering a wide range of residential and student accommodation. Our Buy to Let property Investment experts are unrivalled in the market. From major corporates through to private investors and landlords with smaller portfolios and residential development projects, we provide the expertise of a major corporate with the lean efficiency of a nimble independent and a team of directors with over 100 years of combined experience.

We are successful because we are trusted, knowledgeable, tenacious, pro-active and realistic. We open doors thanks to our extensive contacts. A great number of our clients are international buyers. We have a keen appreciation of their wide-ranging but specific preferences.

Vision & Mission

We within Residential Estates are all champions of our company, take responsibility for achieving our objectives, and do what we say we shall do. We do what is right, not merely what is expected. We act with openness, integrity and trust, ask for help, admit to our mistakes and put things right. We are one coherent group across all functions and territories working towards a common goal through co-operation and teamwork.

We are relentless in our pursuit of success and together we approach each day with the energy, passion and persistence to exceed expectations.


  • To excel in all our business streams through sound business decisions, dedication and commitment to delver extraordinary customer satisfaction and long term value.


  • To be a highly respected, dynamic property organisation, and deliver the best customer experience in market we serve.

Core Values

  • Purpose & Growth  – our foundation is built on our purpose and provides a place for our teams passion
  • Customer Focus  – a razor sharp focus on our customers growth
  • Integrity – to have honesty and respect for all individual
  • Leadership – to empower and inspire entrepreneurial managers
  • Professionalism – to be professional in all our actions to our clients, and each other
  • Excellence – to continually pursue best practice
  • Fun – to have enjoyment and fulfillment in work


The Board has adopted procedures that allocate responsibility between the Board and the Senior Management Team. The MD has discussions with each member of the Board regarding these procedures, and there is an annual evaluation of the Board’s own work. The other members of the Board evaluate the performance of the MD and broader plan each year.

From time to time, the Board delegates authority to an “ad hoc” work group so that it may resolve a specific matter on its own without having to go before the full Board for approval.

The Board of Directors has adopted a corporate policy manual, which is Residential Estates’ central reference for all matters relating to its corporate policies on governance and other matters. Regional policies that are more stringent or detailed than those set out in the corporate policy manual are adopted as necessary.

The Company’s Code of Ethics is a part of the corporate policy manual. All senior managers and members of the Board of Directors, must sign a statement acknowledging that they have read, understood and will comply with the Code of Ethics.

Corporate Social Responsibility

We all believe at Residential Estates that CSR strategies are best achieved when integrated into business practices.

Our corporate values influence every aspect of our culture and day-to-day business activity, and underpin our corporate social responsibility (CSR) strategies.

It is with this in mind that our CSR strategies and priorities are developed in conjunction with our operational businesses. They help to improve the way we work and our approach to doing business.

Residential Estates plays an important role in the society we operate – we make a difference by helping and supporting people with their property needs so that they can live happy, thrive and prosper.

At Residential Estates we seek to make a positive social and economic impact on the communities in which our employees, customers and suppliers live and work around the UK

We believe the company and its employees have a duty to assist people who are less fortunate. This is embodied in our corporate responsibility philosophy of ‘giving back to the community’ and supporting the Riding for the Disabled (RDA) as our chosen charity.